Carrier Manager

ibex, for one of its Global clients, is hiring.

The Opportunity

Network Carrier Manager oversees carrier network, focusing on procurement, relationship management, and performance optimization. This role involves negotiating competitive rates, ensuring service level agreement (SLA) compliance, and driving strategic initiatives to expand network capacity.

Key Responsibilities

• Relationship Management: Act as the primary point of contact for carriers; foster long-term partnerships to ensure priority capacity.
• Sourcing & Onboarding: Identify, vet, and recruit new carrier partners to meet business growth and seasonal demand.
• Service Delivery: Focuses on seamless connectivity and operational excellence, ensuring SLA commitments are consistently met.
• Negotiation: Conduct contract negotiations for transportation services, ensuring favorable terms, cost-effective rates, and legal compliance.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) such as on-time delivery rates, incident rates, and billing accuracy.
• Process Improvement: Identify bottlenecks in the supply chain and collaborate with internal teams to implement streamlined logistics workflows.
• Operational Oversight: Address daily service failures or disputes, managing escalations between carriers and internal stakeholders.
• Inventory & Auditing: Perform site audits and physical inventories at carrier locations to ensure compliance with operational standards.

Required Qualifications

• Education: Bachelor’s degree in computer science, Logistics, Supply Chain Management, Business Administration, or a related field.
• Technical Skills: Proficiency in ERPs like Oracle, and data analysis tools such as Microsoft Excel and JIRA.

Essential Skills

• Strategic Thinking: Ability to forecast demand and plan capacity requirements proactively.
• Communication: Exceptional verbal and written skills for negotiating and managing cross-functional relationships.
• Analytical Ability: Strong skills in data-driven decision-making and performance reporting.
• Problem-Solving: Critical-thinking skills to resolve logistical disruptions in a fast-paced environment.