Case Manager

Location: Colaba , Mumbai

Role Overview

We are seeking a Case Manager (Legal) who is passionate about alternative dispute resolution (ADR) and online dispute resolution (ODR). The ideal candidate will be eager to learn, stay updated with the latest trends, court rulings, and industry developments, while actively contributing to advancing the digital transformation of dispute resolution.

This role involves administering disputes on Presolv360’s ODR platform, providing case management support, coordinating with empaneled neutrals, managing neutral empanelment, and contributing to process improvements.

Key Responsibilities

• Administer disputes on Presolv360’s ODR platform.
• Provide administrative and technical assistance to parties during the dispute resolution process.
• Manage communication between parties and support overall case management.
• Coordinate and provide task support to neutrals and parties.
• Handle the empanelment process for neutrals.
• Research ADR and ODR trends, including relevant court rulings and industry updates.
• Identify and define opportunities for process improvements.
• Collaborate with cross-functional teams to troubleshoot challenges.
• Contribute ideas to drive innovation and digital transformation in dispute resolution.
• Develop a strong understanding of ADR and ODR concepts.

• Bachelor’s or Master’s degree in Law (LLB/LLM).
• Minimum 2 years of experience, preferably in ADR/ODR.
• Strong drafting, written, and verbal communication skills.
• Advanced proficiency in MS Office and related tools.
• Meticulous attention to detail with strong organizational skills.
• Self-driven, proactive, and eager to learn.
• Passion for working with people and driving positive change.