Center Incharge

General Operations

• Ensures that the clinic opens and closes on time.
• Ensuring the availability of staff 24/7 for handling emergency cases
• Monitoring and improving client flow; ensuring quick services provided to the client.
• Identifying opportunities for improving clinic services and performance; introducing change.
• Keeping all equipment’s in operative condition.
• Maintaining a healthy clinic environment (Health and safety, Cleanliness, Housekeeping, maintenance of utilities, discipline).
• Ensuring all operations conducted in accordance with organization quality management system.
• Handling of emergency situations and emergency cases especially perform CPR whenever required.
• Timely submission of all reports required by the regional and head office.
• Implementing waste disposal procedure within the clinic.

Customer Services

• Providing counselling service in the absence of counsellor
• Greeting clients on arrival, taking feedback, and making them feel comfortable.
• Regularly checks the client comments register and take necessary action.
• Responsible for handling all medical emergencies and accompany client/patient to the nearest hospital until the client/patient is out of danger.
• The incident/emergency report (written) will be submitted immediately
• Clinic manager will handle all grievances by clients/patients (written, verbal or phone call) and report to higher authorities.

Team Management and Development

• Supervision and monitoring of clinic team regularly, ensuring their responsibilities to be performed in accordance with the standard procedures.
• Team building and providing support to team members.
• Ensuring all the documents are complete on admission and after the client/patient is discharged
• Co-ordinating with higher authorities for induction, training and appraisal of team members.
• Arranging training for other staff as per instructions of head office.

Financial / Administrative

• Maintaining staff attendance record.
• Handling petty cash.
• Payment of incentives.
• Implementing policies.
• Purchasing and controlling consumables, stationery, emergency and routine medicines etc. in accordance with the procedure.
• Ensuring proper stock management as per procedure.
• Fulfilling all financial requirements as per financial guidelines and instructions from the head office.
• Submission of daily income to bank, timely payment of utility bills and look after other bank transactions.
• Providing emergency medicines immediately on requirement.

Monitoring & Evaluation

• Timely EMAP of the clinic as per given guidelines
• Physical verification of all medicine stock on monthly basis
• Conduct client exit interviews and clients satisfaction form as per given protocol
• Closely monitor clinic Key Performance Indicators (KPIs) and targets

Representational:

• Motivating general practitioner, (doctors, midwives, TBAs, and other health facilities staff) by paying regular visits to them for referring the clients to center.
• Building liaison with district authorities, NGOs and other organizations to get their co-operation for Ansa clinic.
• Any other duties assigned by the project office and the Head Office to further the smooth running of the clinic

Education:

Minimum Bachelors (BA/BBA/BS/MA/MBA/MS)

Experience:

5-7 Years in relevant field

MEZRAB is an equal opportunity employer. We are committed to safeguarding and promoting the welfare of children and adults at risk, and we expect all staff and partners to adhere to our safeguarding policies

Job Type: Full-time

Pay: Up to Rs50,000.00 per month

Ability to commute/relocate:

• Peshawar: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person