Central Process Governance Lead

1. QA Process Design, Standardization & Innovation

• Define, standardize, and continuously improve QA processes, templates, and best practices across all projects.
• Ensure alignment with industry standards, regulatory requirements, and Bank’s QA Policy.
• Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability.

2. Governance Framework & Compliance

• Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations.
• Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness.
• Identify process-related risks and implement mitigation and contingency strategies for critical QA activities.

3. Performance Monitoring & Predictive Analytics

• Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance.
• Develop dashboards and reports to communicate insights and trends to stakeholders.
• Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities.

4. Stakeholder Engagement & Cross-Functional Alignment

• Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment.
• Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality.
• Integrate QA governance with enterprise architecture, risk, and compliance frameworks.

5. Capability Building & Change Management

• Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools.
• Mentor QA staff on process adoption, improvement techniques, and governance principles.
• Lead change management initiatives to drive adoption of new QA practices and reduce resistance.

6. Tooling, Enablement & Knowledge Management

• Evaluate and recommend tools that support process governance, automation, and reporting.
• Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing.

7. QA Maturity & Continuous Improvement

• Define and maintain a QA maturity model to guide teams through progressive levels of process excellence.
• Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity.

Job Type: Full-time

Work Location: In person