Channel Operations Support Specialist

Description and Requirements

A Channel Support Specialist supports our channel organization with channel enablement and programs, tracking key performance indicators (KPIs), and ensuring smooth operational processes for partners and clients. They facilitate resolving issues, and provide data-driven insights to enhance channel partner performance and drive indirect sales growth.

Key Responsibilities

• Program Administration - Manage the administration of channel programs, ensuring partners meet eligibility requirements and tracking activities within CRM tools.
• Data & Performance Monitoring - Produce and monitor key performance indicators (KPIs), using data to help the team make informed decisions to improve customer interactions and sales.
• Process & System Management - Ensure the accuracy of databases, manage contracts, investigate system errors, and troubleshoot issues for partners and clients.
• Cross-Functional Collaboration - Work closely with internal teams (e.g., finance, risk, sales, product) and external partners to improve processes and achieve operational goals.

Required Skills & Experience

• Analytical Skills: Strong data analysis and problem-solving abilities, with the capacity to interpret data and identify trends.
• Communication: Excellent verbal and written communication skills to collaborate with internal teams and external partners globally.
• Attention to Detail: Meticulous attention to detail for tasks like data management and validation of claims.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: Saudi Arabia

AI PROCESSING NOTICE: We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.