Chat Support Agent

Job Overview


Job Title: Chat Support Agent

Company: PERRIGO

Employment Type: Full-time

Salary: $18 - $25 USD per hour


At PERRIGO, we engineer trusted, life-changing therapies through our advanced active implants in Cardiac Rhythm Management, Monitoring, and Neuromodulation, while providing cutting-edge solutions in Electrophysiology. We are currently seeking a dedicated and empathetic Chat Support Agent to join our growing team. The ideal candidate will be a highly motivated individual with excellent communication skills, responsible for providing first-class support to our customers. This is a fantastic opportunity to join a mission-driven organization at the forefront of medical technology.


Responsibilities


As a Chat Support Agent, you will be the first point of contact for our customers, ensuring they receive timely and effective assistance. Your key duties will include:


* Engaging with customers via live chat to answer questions, resolve issues, and provide detailed information about our products and services.

* Maintaining a high standard of customer service, demonstrating empathy, patience, and professionalism in every interaction.

* Troubleshooting and diagnosing customer issues, providing clear and effective solutions.

* Accurately documenting all customer interactions and resolutions within our internal systems.

* Escalating complex queries to senior team members or other departments as required, ensuring a seamless customer experience.

* Staying up-to-date with BIOTRONIK's product portfolio and company updates to provide accurate information.

* Identifying trends in customer queries and providing feedback to the wider team to help improve our products and services.


Qualifications


To be successful in this role, you should possess the following skills and experience:


* Proven experience in a customer service or chat support role.

* Exceptional written communication skills, with impeccable grammar and spelling.

* Strong typing skills with a high degree of accuracy and attention to detail.

* Excellent problem-solving abilities and a talent for de-escalating difficult situations.

* The ability to work independently and manage time effectively in a remote environment.

* Proficiency with helpdesk software and CRM systems is highly desirable.

* A genuine interest in the healthcare or medical technology sector would be an advantage.

* A reliable internet connection and a suitable home-office setup.


Benefits


We value our employees and are pleased to offer a supportive work environment and a competitive package, which includes:


* A competitive hourly wage.

* Comprehensive initial and ongoing training on our products and systems.

* Opportunities for career development and progression within a global medical technology leader.

* A supportive and collaborative remote team culture.

* The chance to be part of a mission-driven organization dedicated to improving and saving lives.