Chat Support Executive - International

Chat Support Executive - International

Location: Saddar Karachi.

What We’re Looking For (Eligibility)

• Experience: Minimum 6 months in a Chat/Non-Voice BPO role (Email or Ticket Support preferred).
• Communication: Excellent English communication skills (both written and verbal).
• Technical Skills: Minimum typing speed of 40 WPM with 90% accuracy.
• Knowledge: Basic understanding of the e-commerce industry.
• Flexibility: Must be comfortable with rotational shifts (Morning/Evening/Night) including weekends and public holidays.
• Logistics: Candidates must be able to manage their own conveyance.

Key Responsibilities

• Manage multiple customer chats simultaneously without compromising quality.
• Resolve customer queries and complaints with high-level problem-solving skills.
• Utilize CRM tools to track and manage customer interactions.
• Provide accurate information regarding e-commerce orders, shipping, and returns.

Job Type: Full-time

Pay: From Rs45,000.00 per month

Work Location: In person