Chief Nursing Officer

Key Responsibilities:1. Leadership & Strategy

• Develop and implement the hospital’s nursing strategy aligned with organizational goals and patient care standards.
• Provide vision and leadership for the nursing workforce, ensuring a culture of excellence, accountability, and patient safety.
• Collaborate with the CEO, Medical Director, and other executives in hospital-wide planning and decision-making.

2. Nursing Operations & Clinical Excellence

• Oversee day-to-day operations of all nursing units and ensure optimal nurse-patient ratios.
• Establish, monitor, and enforce nursing protocols, clinical pathways, and evidence-based practices.
• Ensure timely discharge processes, effective patient flow, and coordination with medical and support departments.

3. Quality, Safety & Compliance

• Ensure compliance with NABH/JCI/other accreditation standards, statutory regulations, and hospital policies.
• Lead initiatives to improve patient safety, infection control, medication administration, and clinical documentation.
• Conduct regular audits and implement corrective measures to enhance nursing quality indicators.

4. Workforce Management & Development

• Plan manpower requirements, recruitment, and retention strategies for nursing staff.
• Oversee orientation, training, continuous professional development, and succession planning for nurses.
• Foster a positive work environment to improve employee engagement and reduce attrition.

5. Financial & Resource Management

• Prepare and manage the nursing department’s annual budget, ensuring cost-effective utilization of resources.
• Monitor nursing supplies, equipment, and consumables, minimizing wastage and ensuring availability.
• Implement staffing models that optimize efficiency without compromising patient care.

6. Patient & Family Experience

• Ensure nursing staff deliver compassionate, patient-centered care, maintaining dignity and comfort.
• Address patient/family concerns related to nursing care in coordination with the Patient Relations team.
• Promote initiatives to improve patient satisfaction scores related to nursing services.

Key Performance Indicators (KPIs):

• Nursing quality indicators (infection rates, medication errors, falls, pressure ulcers).
• Patient satisfaction scores related to nursing.
• Staff attrition rate and engagement levels.
• Compliance with accreditation and statutory standards.
• Efficiency of discharge process and patient flow.
• Budget adherence and cost optimization in nursing operations.

Qualifications & Experience:

• B.Sc. Nursing (M.Sc. Nursing preferred) from a recognized institution.
• Registration with the State Nursing Council.
• Minimum 15+ years of progressive nursing experience, including at least 5 years in a senior leadership role.
• Strong knowledge of hospital operations, accreditation processes (NABH/JCI), and clinical governance.
• Excellent leadership, communication, and conflict resolution skills.

Core Competencies:

• Strategic leadership and decision-making.
• Clinical expertise and evidence-based practice.
• Financial and resource management.
• Team building and mentoring.
• Strong interpersonal and problem-solving skills.
• Commitment to patient safety and quality care.

Job Type: Full-time

Work Location: In person