CID Associate

Key Responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling.
• Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
• Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
• Maintain a structured filing system, as per CID and audit procedures requirements.