Circulation Assistant at PGCMLS

Love working with people and keeping things running smoothly?

The Prince George’s County Memorial Library System (PGCMLS) is seeking an energetic, customer focused Circulation Assistant to join the team at the Oxon Hill Branch Library. This position offers hands-on experience and the opportunity to support a welcoming community space.

Please note that fluency in both English and Spanish is required. To be eligible for additional hourly compensation, bilingual candidates must successfully complete a three-part Spanish assessment covering oral, listening, and reading skills. Once hired, bilingual staff will assist with interpretation and translation as needed.

The work schedule includes a mix of daytime, evening, and weekend hours. Employees are expected to work two evening shifts per week from 11:30-8pm and rotate coverage on Fridays and Saturdays.

Essential Duties:

Deliver friendly, responsive customer service, greeting customers, answering phones, and assisting at the service desk
Manage library accounts by registering, verifying, renewing, and maintaining accurate records
Support daily circulation activities, including checking materials in/out and processing holds
Handle fines and fees, balance cash drawers, and assist with daily cash reporting
Respond to customer inquiries and escalate concerns when appropriate
Sort, shelve, and organize materials to ensure timely access and accurate placement
Assist with the delivery and distribution of materials and supplies between branch locations
Perform minor repairs to books and materials as needed
Maintain neat, organized workspaces, displays, and bulletin boards; manage lost and found
Prepare correspondence, reports, and maintain departmental files
Order and track office supplies
Support scheduling updates and department calendars
Help train new staff and participate in meetings and professional development
Adhere to all policies, procedures, safety protocols, and union contract
Perform other duties and support special projects as assigned

Qualifications:

High school diploma or GED
One (1) year of customer service or related experience; library experience preferred
Strong interpersonal and communication skills
Ability to work effectively in a public facing, multi-tasking environment
Demonstrated organization and problem-solving skills
Ability to work independently and as part of a team
Proficiency with standard office tools (Microsoft Office, Google Workspace, databases, email, internet)
Professional, positive representation of PGCMLS to the public
Ability to perform physical tasks, including reaching, bending, pushing/pulling, and lifting up to 20 pounds

Additional Information:

Submit your application and resume through our website: www.pgcmls.info
Once submitted, you will receive an automated link to complete a required skills assessment
This is an open until filled recruitment and may close at any time without prior notice

PGCMLS offers a supportive, collaborative work environment that includes structured onboarding, ongoing training and professional development opportunities
Our comprehensive benefits package features generous paid time off (holidays, vacation, personal, and sick leave), as well as medical, dental, vision, prescription, and retirement plans
Additional benefits include group legal services, tuition reimbursement, uniforms, company vehicles, and extra hourly pay for bilingual skills

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