City Operations Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

City Lead – Operations

Job type : Full time

Reporting Manager : India Operations Director / Account Director

No of staff managed : 200

Job profile
§ Qualification : Bachelor’s Degree / Master Degree
Industry Type : FM Services, Hotels, Projects,

Overall Experience : 12 -14 years

Industry Experience : 10-12 years of relevant / equivalent experience

Technical Skills : Building Services

Generic Skills : Leadership, Communication, Vendor/people management, Strategies

Behaviors : Team work, Learning attitude, Innovation mindset

Job Aim:
To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible to provide comprehensive facility management services, as per the contractual terms with a focus on continuous improvement for the respective facilities. Will also be responsible to achieve financial and other Key Performance Indicators ( KPIs) established by the Client. The City Lead must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes.
Competencies
Interpersonal skills with a strong client focus.

Team Leader with line management skills and the ability to delegate

Client /Supplier relationship management

Technical comprehension and experience with performance based service contracts and vendor management

Knowledge of occupational safety requirements

Strong budget management and financial analysis skills

Excellent written and oral communication skills.

Strong analytical skills.

Responsibilities
Operations delivery
Overall service delivery of the region

KPI / Compliance Scores and management

Manage escalations with closure in a timely manner

People Management
Ensure right expectation setting for the team, ability to maximise performance of the team.

Training for the team

Growth Plan for the team

Employee assessment, identify shortcomings and plan development

Technology
Ensure optimum utilization of all technology tools that are implemented from time to time.

Innovation/ Initiative
Keep a track and updates on Energy savings project for the region.

Focus / Thrust on improvements/ initiatives

Financial Acumen
Keep a track one Office services / R&M /Capex Budgets /work closure

Understanding of the facility / City spend

Track FM Operational Expenses

CRM/SRM
Client/employee engagement, Leadership connects

Service partner’s engagement

Vendor management
Vendor engagement /Identification and evaluation on larger aspects

Expansion/Go live
Overall planning / Cost proposal & approval Approval/transition/Go live

Ensure/oversee closure on project snag

BCP /Risk management
Oversee, assess risk, plan and handle any BCP situation.

Certification/Internal Audit
Ensure/oversee preparation end to end for all audits

Business Reviews
Responsible for Quarterly Business Reviews

Publish timely and relevant reports for client and senior management

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.