City Operations Manager

Location: Ahmedabad

Salary: 5 - 6 LPA

About the Role

We’re looking for a dynamic and experienced City Operations Manager to lead and scale our city-level operations. This role involves managing teams, driving operational excellence, optimizing processes, and ensuring an exceptional customer experience across all properties and business functions.

Key Responsibilities

• Oversee end-to-end city operations including property management, maintenance, and customer experience.
• Lead and mentor a team of Area Property Managers, Operations Executives, and Field Staff.
• Monitor city-level KPIs — occupancy, revenue, service quality, and cost efficiency.
• Implement operational SOPs and ensure compliance across all teams.
• Collaborate with central teams (Sales, Finance, Product, and HR) to align city operations with business goals.
• Manage vendor relationships and ensure timely resolution of on-ground issues.
• Identify process gaps and drive continuous improvement initiatives.
• Handle escalations, audits, and critical incident management.
• Provide strategic inputs for city growth, expansion, and customer retention.

Requirements

• Bachelor’s degree; MBA or equivalent preferred.
• 3–5 years of experience in operations, preferably in real estate, property management, facility, or hospitality sectors.
• Proven leadership and team management skills.
• Strong analytical, communication, and problem-solving abilities.
• Proficiency in Excel, dashboards, and data-driven decision-making.
• Ability to work in a fast-paced, on-ground operational environment.

What We Offer

• Opportunity to lead and shape city operations in a high-impact role.
• Dynamic work culture with autonomy and growth opportunities.
• Competitive compensation and performance-based incentives.