Claims Support Specialist

POSITION SUMMARY

This position is focused on customer experience and involves answering phone calls, filing the first notice of loss, processing basic claims, and duties that support the timely and accurate processing of all claims.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without

reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Answer phone calls and assist in answering questions when able.
• Communicate effectively with the claims reporter to obtain information needed to start the claim.
• Manage and resolve basic claims such as auto glass, residential glass, and towing.
• Assist with various processes required to facilitate the timely completion of a claim, including completing tasks and processing payments within the claims database.
• Review all incoming mail and correspondence as assigned.
• Adhere to company and department procedures.
• Perform other responsibilities as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication - Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible – Ability to be held accountable or answerable for one’s conduct.
• Professionalism - Avoid business or personal activities that present a conflict of interest. Display conduct favorable to oneself, the department, and the company.

SKILLS & ABILITIES

Education: High School Graduate or GED

Experience: Two years’ comparable experience pertinent to customer experience and/or insurance claims preferred.

Computer Skills: Proficient in Microsoft Office Suite.

Other Requirements: Participate in industry courses such as AIC and/or CPCU.

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person