Client Care Coordinator

Animal Medical Center of New England is a general practice, urgent care, emergency, referral surgery, and exotics hospital. We will see just about anything that can get through our doors. We need someone who is willing to be flexible between departments, who loves all animals, and who is a critical thinker.

Position Overview

• The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Two or more years of reception experience in a veterinary hospital setting
• Excellent customer service skills, providing courteous and prompt assistance

Preferred Skills (Nice to Have)

• Three or more years of reception experience in a veterinary hospital setting, including ER

Schedule

• Our current operating hours are 8am-8pm, so shifts can vary any time between those hours based on hospital need
• 1 major holiday required; rotating weekends required

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources