Client Care Operator

About Momentum

Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale—supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview

We’re looking for a Client Care Operator to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers—handling everything from flight changes and cancellations to general travel inquiries. You’ll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes—making it easier to deliver fast, efficient, and accurate service. No prior GDS experience is required , and all tools are designed to support new agents through structured workflows. If you’re a proactive problem solver who thrives in fast-paced environments, we’d love to meet you!

What You'll Be Doing

• Handle Inbound & Outbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.
• Ensure Quality and Efficiency:Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.
• Problem Solving & Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.
• Collaborate & Contribute: Participate in team meetings, share insights, and provide feedback to improve workflows and enhance the overall customer experience.
  
  

Soft Skills

What You Bring:

• Excellent interpersonal and communication skills
• Strong organizational abilities
• Resilience under pressure and a positive, customer-first attitude
  
  

Language Proficiency

• Fluent in English (spoken and written)
• Additional languages—particularly French—are a strong asset due to our global customer base
  
  

Education

• University degree in any field, or equivalent experience in customer service or hospitality
  
  

Experience

• 1–2 years of experience in customer service, preferably in a call center environment
• No prior GDS or travel industry experience is required
  
  

Technical Skills

• Quick learner with new technology and digital tools
• Strong multitasking skills—comfortable handling live calls while typing and navigating multiple systems simultaneously
• Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.
  
  

Benefits Of Working With Us

• Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
• Collaborative Team: Work with a supportive team dedicated to shared success.
• Growth Opportunities: Develop your career within a company that values commitment and innovation.
  
  

Explore FlightHub: https://corporate.flighthub.com/