Client Engagement Specialist

Role Overview

We are looking for a highly motivated Client Engagement Specialist to join our CRM team in Riyadh. This client-facing role is vital to ensuring smooth service delivery across payroll, visa, and residency processes. You'll be the first point of contact for clients, particularly during high-impact or urgent scenarios, and will play a key role in strengthening long-term partnerships, managing operational needs, and aligning services with client expectations.

This role demands both strategic insight and hands-on execution to maintain client satisfaction and business continuity.

Qualifications & Experience

Education:

• Bachelor’s degree from a recognized institution (mandatory).

Experience:

• 5+ years in client-facing roles such as Account Management or Senior Customer Service.
• Experience managing complex client accounts, preferably in an international or multicultural setting.
• Understanding HR operations and residency processes in KSA is desirable.

Key Responsibilities

1. Client Relationship Management
2. Account Management & Strategy Execution
3. Sales & Business Development Approach
4. Team Leadership & Reporting
5. Payroll & Documentation Management
6. KSA Residency & Visa Management
7. CRM & Data Management

Technical & Professional Skills

• CRM & Documentation: Experience maintaining client records and documentation within CRM platforms.
• Payroll & Visa Systems: Working knowledge of payroll cycles, documentation, and visa/residency requirements in KSA.
• Tools: Proficient in Microsoft Excel and CRM tools.
• Communication Platforms: Skilled in Microsoft Teams, Zoom, and Google Meet for virtual collaboration.

Soft Skills & Core Competencies

• Strong organizational awareness and situational sensitivity.
• Professional communication skills, especially in written correspondence.
• Ability to inspire and collaborate across diverse teams.
• Client-centric approach with a strategic mindset and attention to detail.