Client Experience Executive (UAE nationals only)

Job ID: 40561

Location: Dubai, AE

Area of interest: Customer Services

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Oct 2025

• Ensure completion of survey calling with our Wealth & Retail Banking (WRB) clients, within the agreed TAT (Turnaround Time) for every respective task.
• Timely & accurate reporting of survey results to Client Experience Management.
• Handle all processes, as required & assigned to the team.
• Contribute significantly towards driving people & process efficiency by providing specific actionable insights through specific themes captured during survey calling.
• Highlight any unresolved issues to Business to ensure on-time service recovery.
• Focus on improving Client Experience by asking the right questions to capture the accurate VoC (Voice of Customer), thereby helping the Bank improve the services.
• Collaborate effectively with stakeholders to rationalise non-value adds & highlight lapses observed, if any
• Effectively manage survey volumes, capture feedback diligently to make sure this helps with an appropriate analysis that can help in taking appropriate actions.
• Awareness and understanding of WRB Client Experience – Client Research & Insights model and implementation of the same in the designated responsibility.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

• Bachelor’s degree preferred

• Strong English communication
• Analytical skills
• Microsoft Office proficiency
• Customer Service

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.