Client Onboarding Specialist.

Responsibilities:

• Act as the primary point of contact during the onboarding phase, guiding clients through the setup and implementation of services.
• Conduct initial welcome calls, presentations, and training sessions to familiarize clients with the service, ensuring they understand its features and value.
• Understanding customer context and goals and providing information to best serve those goals.
• Build strong rapport, setting expectations for communication and service delivery to ensure a positive, professional experience.
• Manage the end-to-end setup process, including data entry, account customization, and granting system access.
• Identify gaps in the onboarding process and collaborate with team members to improve efficiency, documentation, and training materials.
• Act as a bridge between key clients and internal teams
• Anticipate issues and coordinate resolutions to ensure client success.
• Develop and maintain sustainable, long-lasting and healthy working relationships with key clients
• Identify and pursue opportunities for upselling, cross-selling, and contract renewals.

Requirements:

• Bachelor’s degree in Business Administration, Marketing or related field.
• Successful previous communications, customer service and support, sales, account management, or customer success for more than 5 years.
• Excellent and motivational communication skills.
• Strong relationship-building, and negotiation skills.
• Strategic thinking and business acumen.

Job Timings: 06:00 pm to 03:00 am

Job Type: Full-time

Pay: Rs100,000.00 - Rs200,000.00 per month

Work Location: In person