Client Outreach Associate

Job Title: Client Outreach Associate

About Idenfo:

Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.

About the Role:

Key Responsibilities:

• Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
• Import and format lead data into Pipedrive CRM.
• Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
• Tag and organize leads by business type to ensure targeted outreach.
• Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
• Execute email outreach campaigns through Pipedrive to targeted leads.
• Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
• Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
• Schedule product demos for interested leads and hand over qualified leads to the sales team.
• Coordinate closely with the sales team to track lead progress and status updates.
• Update lead remarks and move them through the correct stages in Pipedrive.
• Work with the marketing team to receive content and campaign details for outreach activities.
• Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
• Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
  
  
  

Qualifications & Experience

• A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
• Fresh (0) to 1 years of experience in sales consulting or business development.
• Excellent written and verbal communication skills.
• Proficiency in English (spoken and written).
• Strong ability to multi-task, organize, and prioritize work.
• Ability to use Microsoft Office Suite Proficiently.
• Female candidates are strongly encouraged to apply.
  
  
  

Culture

We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.

People

Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.

If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.