Client Relations Manager

MIRA Holiday Homes is seeking a dedicated Client Relations Manager to cultivate positive relationships with our clients while ensuring an exceptional experience throughout their engagement with us. This pivotal role focuses on enhancing client satisfaction, addressing any concerns, and promoting strong communication between clients and the company.

Key Responsibilities:

• Act as the primary point of contact for existing clients, managing communications and ensuring timely responses to inquiries.
• Foster long-term relationships with clients to understand their needs and provide tailored solutions.
• Monitor client feedback and satisfaction levels, working proactively to address any issues.
• Coordinate with internal teams to ensure seamless service delivery and resolve client concerns effectively.
• Develop strategies for enhancing client engagement and retention.
• Prepare and present regular reports on client interactions and satisfaction metrics to management.
• Assist in on boarding new clients and ensuring they are well-informed about services and processes.

Requirements

• Proven experience in client relations or account management roles.
• Exceptional communication skills in English; Russian language proficiency is a plus.
• Strong interpersonal skills with a keen ability to build rapport and trust.
• Problem-solving mindset, capable of addressing client concerns efficiently.
• Organizational and multitasking skills to manage multiple client accounts effectively.
• Detail-oriented with a focus on delivering high-quality service.

Benefits

• Private Health Insurance
• Training & Development