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Client Relations Officer
JOB_REQUIREMENTS
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Salary
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Key Reponsibilities:
- Communicate professionally and liaise face to face, via telephone, and in writing with clients, consultants, visitors, service providers, inquirers, and company employees.
- Conduct initial communication with potential new clients, providing all relevant information about company services.
- Explain all paperwork, policies, and procedures and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.
- Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.
- Act as Enrollment Records Custodian for the Center, including daily retrieval and return of Enrollment Records for clinicians.
- Responsible for Health, Safety and Environment which includes infection control, emergency preparedness, fire safety and waste management.
- Answer a high volume of calls and maintain a rapid response and follow-up rate according to the agreed standards.
- Bachelors or Masters (any field).
- Minimum 2-5years of experience in Client Relation.
- Past experience preferably in the Healthcare and / or Education industry.
- Excellent verbal and written communication in English and / or Arabic.
- Excellent interpersonal skills for building and developing relationships with clients.
- Ability to multitask and prioritize workload.
- Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.
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