Qureos

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Client Relations Officer

JOB_REQUIREMENTS

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Key Reponsibilities:
  • Communicate professionally and liaise face to face, via telephone, and in writing with clients, consultants, visitors, service providers, inquirers, and company employees.
  • Conduct initial communication with potential new clients, providing all relevant information about company services.
  • Explain all paperwork, policies, and procedures and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.
  • Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.
  • Act as Enrollment Records Custodian for the Center, including daily retrieval and return of Enrollment Records for clinicians.
  • Responsible for Health, Safety and Environment which includes infection control, emergency preparedness, fire safety and waste management.
  • Answer a high volume of calls and maintain a rapid response and follow-up rate according to the agreed standards.
Qualifications & Experience:
  • Bachelors or Masters (any field).
  • Minimum 2-5years of experience in Client Relation.
  • Past experience preferably in the Healthcare and / or Education industry.
About You:
  • Excellent verbal and written communication in English and / or Arabic.
  • Excellent interpersonal skills for building and developing relationships with clients.
  • Ability to multitask and prioritize workload.
  • Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.

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