Client Relations Officer

The Client Relations Officer is responsible for building and maintaining strong relationships with clients to ensure high-quality delivery of outsourced manpower services. This role serves as the main communication link between clients and internal departments, ensuring client satisfaction, service compliance, and business continuity.

Key Responsibilities

· Serve as the main point of contact for assigned client accounts and ensure consistent communication.

· Coordinate manpower deployment with internal departments (HR, Recruitment, Payroll, and Operations).

· Address client requests, concerns, and feedback promptly and professionally.

· Monitor staff performance, attendance, and compliance with contractual terms.

· Support the preparation and renewal of client contracts and service agreements.

· Ensure timely submission of documentation such as invoices, timesheets, and NOCs.

· Conduct regular client meetings to review service performance and identify improvement areas.

· Assist in identifying new business opportunities within existing client accounts.

· Prepare regular client reports and maintain updated client records.

Qualifications

· Bachelor’s degree in Business Administration, Human Resources, Marketing, or related field.

· Minimum 3–5 years of experience in client relations or account management, preferably in outsourcing, manpower supply, or facility management sectors in Qatar or GCC.

· Excellent communication skills in English (Arabic is an advantage).

· Strong knowledge of Qatar Labour Law and HR procedures for outsourced staff.

· Proficient in Microsoft Office applications.

Key Competencies

· Strong interpersonal and customer service skills.

· Effective problem-solving and conflict resolution abilities.

· Excellent time management and organizational skills.

· Negotiation and presentation capability.

· Ability to work independently and handle pressure in a fast-paced environment.

Additional Requirements

· Experience with clients in healthcare, oil & gas, or retail sectors preferred.

· Transferable visa with NOC.

Job Type: Full-time

Pay: QAR4,500.00 per month