Client Relations specialist(A29017)

About the Role

We are looking for a Client Relations Specialist to manage user engagement, social media interactions, and content coordination across multiple platforms. This role plays a key part in building strong relationships with users and creators, enhancing brand presence, and supporting overall digital growth.

Key Responsibilities

User Engagement & Communication

- Manage day-to-day interactions with users across social media platforms

- Respond to comments, messages, and general inquiries in a timely and professional manner

- Build and maintain positive relationships with the online community

Social Media Management

- Publish and schedule content across social media channels (posts, creatives, and cards)

- Ensure content is aligned with brand tone and campaign objectives

Email Management

- Handle company email communications, including copywriting-related emails

- Manage official inbox and ensure timely responses and coordination

Influencer Outreach

- Identify and reach out to influencers and content creators

- Collect and manage influencer data and build a strong database

Performance Analysis

- Track and analyze content performance, engagement, and key metrics

- Provide insights and recommendations for improvement

UGC (User Generated Content)

- Execute and manage UGC-related initiatives

- Coordinate with creators and ensure content meets platform standards

Requirements

- 2–4 years of experience in social media, client relations, or digital marketing

- Strong communication skills (Arabic & English preferred)

- Experience in social media management and content publishing

- Familiarity with influencer marketing and UGC strategies

- Analytical mindset with ability to track performance metrics

- Ability to handle multiple tasks in a fast-paced environment

Success Metrics

- Engagement rate and response time

- Growth in community interaction

- Performance of published content

- Influencer onboarding and collaboration success

- UGC output and quality