Client Relationship Executive

JOB PURPOSE:

The Client Relationship Executive owns relationships for all potential and actual clients. The incumbent liaises with the new client and acts as the point of contact for all queries and issues during the lifecycle of the client by communicating continuously externally and internally and providing advice to any issues or challenges that they may face as well as supporting business growth to ensure our platform continues to add value.

KEY ACCOUNTABILITIES:

• Manage Client Affairs: Executes successful client transition from Business Development to Commercial team. Communicates frequently with clients on information, concerns and suggestions. Serves as the customer’s voice within our entity, including product, marketing, professional services and sales.
• Proactively anticipates customer needs and identifies any potential issues, creates recommendations and facilitates action for resolution.
• Resolves all client-related issues by coordinating with relevant stakeholders; escalates all unsolved client-related issues and questions to the Client Relationship Executive. Notes all concerns and suggestions made by clients and communicates them to Head.
• Clients Database: Updates and maintains client records (queries raised, issues resolved, contact details, etc.) on our client’s database. Uses client records to produce contact lists for marketing campaigns, business development campaigns, events, and other purposes as required by Strategy & Business Development and CEO’s office.
• Utilizes client records, history and analysis to prepare regular MIS (management information system) reports to support management decision making.
• Tracks SLAs and follows up to ensure issues or queries are actively closed.
• Liaises with clients (existing and new) in order to drive engagement and participation in our events through orientation sessions, workshops, networking events, etc. as and when required to support the Commercial department.
• Attends networking and other events with clients as and when required to continue building stronger relationships in the market with current and potential clients.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor’s degree in business, communications, PR or related fields
• Minimum 4 years of experience in client relationship management
• Great communication & presentation skills
• Fluent in English and preferably Arabic
• Proven track record in managing client portfolios and maintaining long-term relationships
• Experience working in B2B environments or with high-value clients is highly desirable
• Familiarity with CRM systems (e.g., Salesforce, Zoho, HubSpot)
• Industry-specific experience (e.g., financial services, banking, consulting, semi-public, aviation) is a strong advantage

Sector: Semi-Public