Client Relationship Management - Analyst

Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.

Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.

Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.

Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.

Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.