Client Relationship Manager

About Us:

Zameen.com is Pakistan’s leading real estate portal and a pioneer in digitizing the property sector since 2006. As part of the Emerging Markets Property Group (EMPG), Zameen.com offers an expansive digital platform for property buying, selling, renting, and investing. With over 20 million property listings, 1.6 million registered members, and more than 15,000 real estate agencies onboard, Zameen.com has become the go-to destination for property solutions across Pakistan. Headquartered in Lahore and operating in all major cities, the company continues to transform real estate through technology, innovation, and a customer-centric approach.

Job Summary:

The Client Relationship Manager is responsible for building, maintaining, and enhancing long-term relationships with clients. The role focuses on client satisfaction, retention, revenue growth, and acting as the primary point of contact between the organization and its clients.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client needs and propose suitable products or services.
• Manage client onboarding, coordination, and ongoing support.
• Handle client inquiries, concerns, and escalations professionally.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Coordinate with internal teams to ensure timely delivery and service quality.
• Maintain accurate client records and relationship data in CRM systems.
• Prepare regular reports on client performance and relationship status.
• Ensure high levels of client satisfaction and retention.

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4–7 years of experience in client relationship management, sales, or account management.

Key Competencies:

• Relationship management
• Client servicing
• Communication & negotiation
• Time management
• Stakeholder coordination

Compensation:

• Competitive base salary plus performance-based incentives.
• Additional benefits include health insurance, mobile and travel allowance, and professional development opportunities.

Job Type: Full-time

Pay: Rs100,000.00 - Rs500,000.00 per month

Work Location: In person