Client Relationship Officer

Key Responsibilities:

• Act as the primary point of contact for clients regarding service-related inquiries, complaints, and support requests.

• Ensure prompt, professional, and courteous responses to customer queries across various communication channels (in-person, phone, email, WhatsApp, etc.).

• Handle customer onboarding, property handovers, and documentation with professionalism and accuracy.

• Build and maintain long-term relationships with clients to ensure repeat business and referrals.

• Manage conflict resolution and client grievances efficiently while maintaining a positive brand image.

• Coordinate with internal departments (Sales, Leasing, Property Management, Accounts) to ensure seamless service delivery.

• Prepare regular reports on customer feedback, satisfaction levels, and areas for improvement.

• Conduct client follow-ups, feedback surveys, and proactive relationship-building initiatives.

• Maintain up-to-date knowledge of Dubai real estate laws, RERA regulations, market trends, and company policies.

• Participate in open houses, exhibitions, and networking events to represent the brand and engage with potential clients.

• Maintain a professional appearance and demeanor at all times, acting as a brand ambassador for the company.

Key Requirements:

• Gender: Male (due to specific client requirements)

• Experience: Minimum 5+ years in client/customer relations within the Dubai real estate market.

• Education: Bachelor's degree in Business Administration, Real Estate, Marketing, or related field.

• Languages: Excellent verbal and written communication skills in English (Arabic and other languages are a plus).

• Appearance: Highly presentable, well-groomed, with a professional demeanor.

• Tech Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM systems (Salesforce, Property Finder CRM, or similar) is a plus.

Soft Skills:

• Strong interpersonal and communication skills

• High emotional intelligence

• Conflict resolution

• Customer-centric approach

• Multitasking and time management

• Patience and empathy

• Preferred Qualifications:

• Valid UAE driving license

• RERA certification (optional but advantageous)

• Familiarity with property management software and digital platforms

• Experience in luxury or high-end property segments

Job Type: Full-time