Elite - Relationship Manager (Sadat City)

Job Purpose:

Deliver superior services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.

Job Responsibilities:

• Ensure compliance to KYC principles and money laundry regulations requested by CBE and report suspicious money laundering operations.
• Cater all customer walk-ins requests and provide required services.
• Handle customer complaints and propose solutions to ensure customer satisfaction
• Handle Branches operations related to customer service area.
• Close monitoring to the Elite clients’ accounts, provide consultancy, cross selling other products and frequent checkup and visits to ensure continuous customer satisfaction while providing personalized services.
• Keep updated and learns in depth about product features as well as competition.
• Communicate to the Branch Manager all issues complaints (Reports, Statistics, Analysis…) related to department performance, obstacles, bottlenecks and propose solutions.
• Develop customer’s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
• Undertake outside visits to new customers and save existing ones in coordination with the branch management.
• Stick to the weekly sales standards of performance in terms of number of visits and tele-calling
• Prepare all documents and ensure completeness of files to be ready for approval.
• Ensure regular coordination between the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
• Achieve set target according to business plan.
• Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
• Perform other related duties as requested by the Branch Manager.
• Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.
• Assigned with trade finance operations.

Minimum Qualification

• Education: Bachelor's degree in business or related field.
• Minimum 5 years of experience
• Languages (Arabic, & English).
• Legal and accounting principles of banking operations.
• Teamwork spirit.
• Communication skills
• Concentrated and meticulous.
• Patient and able to work under pressure.
• Good Banking & Marketing knowledge.