Client Relationship Supervisor

Location: Lahore
Job Timings: 5:30 PM – 2:30 AM
Salary Range: PKR 150,000 – 250,000
Employment Type: Full-time

Information Process Solutions (IPS) is looking for an experienced and client-focused Supervisor – Client Relations to oversee key client accounts, ensure service excellence, and lead a client success team.

The ideal candidate will be responsible for maintaining strong client relationships, ensuring operational performance, and driving long-term account growth while maintaining high levels of client satisfaction.

Major Job ResponsibilitiesClient Relationship Management

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong long-term relationships with key stakeholders.
• Ensure high levels of client satisfaction, retention, and account growth.

Account Operations & Performance

• Oversee day-to-day account operations to ensure service delivery excellence.
• Ensure SLAs and KPIs are consistently achieved.
• Monitor performance metrics and service quality standards.

Issue Resolution & Escalation Management

• Manage client escalations and resolve issues promptly.
• Conduct root cause analysis and implement corrective actions.
• Maintain clear documentation of client concerns and resolutions.

Team Leadership & Coordination

• Supervise and guide Client Success / Account Management team members.
• Provide coaching, feedback, and performance monitoring.
• Ensure effective coordination between internal departments and stakeholders.

Reporting & Strategic Account Growth

• Prepare and present periodic performance reports for clients and leadership.
• Analyze trends, revenue impact, and operational performance.
• Identify upselling and cross-selling opportunities to grow account revenue.
• Support contract renewals and negotiations.
• Contribute to strategic planning and workflow improvements to enhance client experience.

Required Knowledge, Skills, and Abilities

• Strong understanding of client relationship management principles.
• Knowledge of service level agreements (SLAs) and performance metrics.
• Understanding of operational workflows and process improvement strategies.
• Knowledge of contract management and compliance requirements.
• Ability to analyze financial, operational, and performance data.
• Strong verbal and written communication skills.
• Excellent negotiation and conflict resolution abilities.
• Proven leadership and team supervision experience.
• Ability to manage multiple client accounts simultaneously.
• Strong problem-solving and critical thinking skills.
• High level of emotional intelligence and professionalism.
• Ability to work cross-functionally with multiple departments.
• Proficiency in CRM systems and reporting tools.
• Strategic thinking and strong decision-making ability.
• Excellent time management and organizational skills.

Compensation & Benefits

IPS offers a competitive compensation package and a growth-driven environment including:

• Market-competitive salary
• Performance-based incentives
• Health insurance (IPD & OPD)
• Provident fund
• Bi-annual and annual increments
• Fuel allowance / fuel card
• In-house gym and recreational activities
• Professional growth and leadership opportunities

How to Apply

Interested candidates are encouraged to send their updated resume to:

shazal.javaid@ipscloud.co
WhatsApp: +92 336 0777105

Job Type: Full-time

Pay: Rs150,000.00 - Rs250,000.00 per month

Application Question(s):

• Are you willing to work onsite (Lahore)

Work Location: In person