Client Success Manager

In this role, you will:

• Client Liaison & Relationship Management

• Serve as the main point of contact for clients, ensuring their needs, expectations, and vision are clearly understood and represented.
• Build strong, trust-based relationships with clients to foster long-term collaboration and repeat business.
• Regularly update clients on project progress, timelines, and deliverables, maintaining transparency at every stage.
• Project Coordination & Execution
• Collect, organize, and validate all client-provided materials (briefs, brand guidelines, assets, etc.) for production readiness.
• Coordinate internal production workflows from initiation to completion, ensuring deadlines are met and deliverables are of high quality.
• Lead client presentations, share drafts or previews, and manage revisions and approvals effectively.
• Monitor project milestones and address bottlenecks or risks proactively to keep projects on track.
• Feedback & Quality Assurance
• Gather, interpret, and document client feedback clearly for the production team, ensuring changes are implemented accurately.
• Review outputs before client delivery to guarantee alignment with expectations and brand standards.
• Maintain a high level of quality control across all deliverables to protect the Bayut Studios brand reputation.
• Account Growth & Business Development
• Identify opportunities for upselling or introducing new Bayut Studios services to existing clients.
• Proactively propose creative ideas and solutions that add value to client projects.
• Support client retention by consistently exceeding expectations and driving measurable results.
• Internal Collaboration & Communication
• Act as a bridge between clients and production teams, ensuring smooth communication and mutual understanding.
• Work closely with creative, technical, and operational teams to align deliverables with client goals.
• Provide internal feedback from client interactions to help improve processes, workflows, and service quality.
• Reporting & Documentation
• Report to the line manager on a weekly basis with client/project updates, highlighting progress and any obstacles requiring support.
• Prepare weekly client success reports and maintain account update sheets to track performance and satisfaction.
• Track and report on client account performance, project timelines, and satisfaction metrics.
• Maintain accurate records of client communications, briefs, and project details for future reference.
• Contribute insights to management on client trends, needs, and opportunities for improvement.
• Invoicing & Finance Coordination
• Coordinate with the internal finance team and client finance departments to ensure smooth, timely payment collection.
• Follow up on outstanding payments and resolve any financial discrepancies with professionalism.