Client Success Manager

Key Responsibilities:

• Develop and maintain strong, long-term relationships with clients
• Act as the primary point of contact for client queries and concerns
• Understand client needs and provide suitable solutions
• Identify opportunities for upselling and cross-selling services
• Ensure timely follow-ups and client retention
• Collaborate with sales and operations teams to meet client expectations
• Monitor client satisfaction and work towards continuous improvement
• Achieve assigned sales and retention targets

Requirements:

• Excellent verbal and written communication skills
• Strong understanding of sales processes and client handling
• Ability to build rapport and maintain professional relationships
• Problem-solving mindset with a customer-first approach
• Basic knowledge of CRM tools is a plus
• Ability to work in a fast-paced environment

Pay: Up to Rs100,000.00 per month

Work Location: In person