Client Support Manager

Roles and Responsibilities

• Develop and maintain strong relationships with existing and potential clients to promote the company’s forex products and services.
• Identify clients’ currency exchange requirements and provide suitable forex solutions to meet their needs.
• Handle inquiries related to foreign exchange, remittances, and currency transfers efficiently and accurately.
• Generate new business opportunities through networking, client referrals, and market research.
• Provide clients with daily updates on exchange rates, market trends, and foreign currency regulations.
• Ensure all forex transactions comply with regulatory and company policies, including AML and KYC guidelines.
• Coordinate with internal departments such as operations, compliance, and treasury to ensure smooth transaction processing.
• Maintain accurate client records, transaction details, and sales reports for management review.
• Achieve assigned sales and revenue targets through active client acquisition and retention strategies.
• Resolve client issues promptly, ensuring high levels of customer satisfaction and loyalty.
• Stay updated on global economic trends and currency movements to provide informed guidance to clients.
• Participate in marketing campaigns, seminars, and business events to promote forex services.

Job Type: Full-time

Pay: Up to AED6,000.00 per month

Experience:

• Forex Trading - Sales: 2 years (Required)

Language:

• Malayalam (fluent) (Required)
• Hindi (fluent) (Required)

Location:

• Abu Dhabi (Required)