Last Mile Support Officer

Key Responsibilities:

1. Rider Administration

• Manage the end-to-end onboarding and offboarding process for riders.
• Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
• Coordinate with vendors and internal teams for rider replacements or updates.

2. Asset Handling

• Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
• Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.

3. Petty Cash and Financial Admin

• Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
• Submit expense reports with supporting documents and ensure compliance with cash handling policies.

4. Car and Rider Coordination

• Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
• Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.

5. Compliance and Reporting

• Ensure riders are briefed on policy updates and compliance requirements.
• Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.

6. Support Site Operations

• Act as the point of contact for rider admin support during assigned shifts.
• Coordinate with Safety, Facility, and P&L teams for escalated issues or cross-functional needs.
• Support replacement coverage during officer leave or peak times.

Qualifications & Experience:

• 2+ years of experience in fleet admin, HR support, or operations coordination roles.
• Familiarity with onboarding processes, documentation handling, and petty cash procedures.
• Strong attention to detail, documentation, and accuracy.
• Good communication and coordination abilities.
• Proficient in Microsoft Office and reporting tools.
• High Diploma in Logistics, Business, or any other related field.