Client Support Specialist - US Healthcare

Job Description

We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.

Responsibilities

• Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
• Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
• Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
• Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
• Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
• Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
• Communication: Maintain clear and effective communication with clients through phone, email, and chat.
• Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
• Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
• Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.
  
  

Requirements

• Proven 2 years experience in client/application support or a related technical role.
• Healthcare experience will be preferred.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills, with the ability to interact professionally with clients and team members.
• Familiarity with incident management and ticketing systems.
• Ability to work collaboratively with developers, system administrators, and other IT professionals.
• Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
• Willingness to develop a deep understanding of our products and services.
• Experience providing training and support to clients is a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.
  
  

Shift Timings: Afternoon Shift, Evening Shift

About Us: Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.

Role Code: #ST25Q3CS