Clinic Manager

Position: Clinic Manager

Reports to: CEO

Role Mission

To ensure world-class operational and administrative excellence.

The Clinic Manager leads facilities, staff, compliance, vendor management, and business support functions — while enabling growth through loyalty and referral programs.

Key Responsibilities

1. Leadership & Operations

• Oversee day-to-day operations across both branches.Supervise patient coordinators , reception, admin, and support staff. Take ownership of rota scheduling (doctors, nurses, reception, support staff). Maintain discipline, punctuality, and professional conduct across staff.

2. Loyalty & Referral Programs

• Design and implement loyalty initiatives (e.g., hygiene recall programs, membership benefits). Launch and track referral programs in collaboration with marketing. Monitor effectiveness of retention programs and report results to management. Ensure front office and coordinators are trained to communicate loyalty benefits to patients.

3. Facility & Infrastructure Management

• Maintain cleanliness, hygiene, and ambience in line with the brand standards. Oversee AMC, service visits, and preventive maintenance. Track and resolve facility-related complaints promptly. Ensure branding, signage, and environment consistently reflect the brand's premium positioning.

4. Vendor & Supply Chain Management

• Maintain updated vendor list with performance tracking. Oversee procurement of clinical and non-clinical supplies. Negotiate contracts, renewals, and vendor pricing. Manage external services (laundry, pest control, courier, logistics).

5. Asset, Inventory & IT Systems

• Maintain a digital asset register (equipment, IT, furniture). Conduct quarterly asset audits and track variances. Monitor stock levels to prevent shortages. Oversee IT systems: EMR, Zoho, biometric, CCTV, Wi-Fi, cybersecurity.

6. Expansion & Growth Support

• Assist with new branch setup (procurement, vendor onboarding, layout readiness). Coordinate licensing, compliance, and documentation for new sites. Prepare onboarding kits and readiness checklists for expansion projects.

7. Quality Control & Compliance

• Enforce audit readiness. Monitor adherence to DHA regulations, NABIDH, trade license, tenancy renewals, and safety standards. Ensure clinics are always inspection-ready with documentation in place. Review audit reports and take corrective actions.

8. Insurance Coordination

• Support doctor credentialing and insurance empanelment. Oversee escalated insurance claim submissions and rejections. Track approval turnaround times and minimize rejections. Coordinate with insurance providers for efficiency.

9. SOP & Policy Management

• Maintain and update SOPs for admin, vendor, and operations. Ensure all staff are trained in relevant SOPs. Conduct quarterly emergency preparedness and compliance trainings.

10. HR Coordination

• Act as the primary liaison with the HR agency, ensuring smooth communication on recruitment, onboarding, contracts, licensing, payroll inputs, and employee relations. Escalate only major HR decisions (hiring approvals, salary revisions, terminations) to CEO/MD.

Job Type: Full-time

Pay: AED10,000.00 - AED15,000.00 per month

Application Question(s):

• Do you have Healthcare management degree?

Education:

• Master's (Preferred)

Experience:

• health care: 5 years (Required)