Clinical Liaison Coordinator - Hospice - FT - Days

About Us

Hours: 8AM - 5PM, Weekdays

JOB SUMMARY

The Clinical Liaison Coordinator is responsible for coordination of the care provided to the patient during transition of care. A Clinical Liaison Coordinator will work closely with Case Management, Discharge Planners, Hospitalist, Primary care Physicians, Skilled Nursing facilities and Rehab Centers to ensure continuity of care. The Clinical Liaison Coordinator will assist the patient and family in the process of navigating post-acute care. The candidate will assess, plan, coordinate, monitor and evaluate operations and services with the primary goal of providing a safe transition from acute care to palliative or hospice care. This Nurse will serve as the patient advocate and skilled communicator while facilitating serves as a representative for the Hospital System. The Clinical Liaison will work closely with the Palliative Care and Hospice Leaders and care teams. By working with all applicable departments, this position will ensure that all patient education and coordination be consistent and aligned with and / or an extension of the physician’s recommendations.

Regarding business development, the candidate must proactively maintain and facilitate new relationships with referral contacts and serve as a key contact and representative to provide education, assistance, and support to the referral source to ensure quality of care and satisfaction of services. He / She will continually monitor services provided by completing 24-48 hour post admission calls to the patient and follow up visits with referral source if possible, to provide feedback on recent admissions.

Facilitate patient oversight meetings with facilities to provide updates and receive feedback on current patient care.

Develop a marketing plan quarterly providing details on current statistics based on recent marketing analysis and overall patient satisfaction scores.