Club Lounge Attendant

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Role Summary
The Club Lounge Attendant at InterContinental Dubai Marina Hotel & Residences will play a key role in delivering an exceptional guest experience in one of Dubai s premier five-star properties. This position focuses on providing personalized, high-quality service to Club InterContinental guests, ensuring that every interaction reflects the brand s luxury standards and commitment to excellence.

What You ll Do

* Provide a warm, professional welcome to all Club InterContinental guests
* Serve food and beverages during breakfast, afternoon tea and evening cocktails in line with IHG service standards
* Maintain cleanliness, presentation and ambiance of the Club Lounge at all times
* Anticipate guest needs and offer tailored assistance and recommendations
* Handle guest requests, feedback and complaints professionally, escalating when required
* Coordinate with Front Office, Housekeeping and Food & Beverage teams to ensure a seamless guest journey
* Assist with concierge services such as reservations, transportation and general information
* Keep updated on VIP arrivals, guest preferences and special occasions
* Uphold InterContinental brand standards and maintain strict confidentiality

Ideal Profile

* Previous experience in a guest-facing role, preferably in a luxury hotel or lounge environment
* Strong interpersonal and communication skills with a passion for exceptional service
* Fluency in English; additional languages are an advantage
* Basic knowledge of food and beverage service etiquette and hygiene standards

Why Join Us
At InterContinental Dubai Marina, you will work in a dynamic and multicultural environment where each day brings new challenges and opportunities. Team members benefit from professional development, mentorship, global career growth opportunities and exclusive staff discounts across IHG Hotels & Resorts.