Coffee Specialist

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

Here’s why we think you should choose us:

• Comprehensive total rewards benefits package
• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• And much more!!

Position Summary

We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.

A Day in the Life of a Coffee Specialist:

• Achieve personal sales and service level targets.
• Welcome the Boutique clientele and identify their needs.
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill one's role and expectations. Support special events.
• Contribute to the management of inventories, stocks and cash.
• Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
• Advise both prospects and Club members on Nespresso products and Services.
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
• Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
• Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.

What will make you successful

• 1 year of prior retail experience is required
• Excellent presentation, communication &interpersonal skills; exceptional customer service skills
• Hands on and pragmatic
• Punctuality and discipline
• Strong team player
• Proactive and responsive to anticipate and fulfill customer needs
• This position is not eligible for Visa Sponsorship.