Collaboration engineer

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.

Are you passionate about building world‑class collaboration experiences and shaping the future of enterprise communication? We’re looking for a skilled Collaboration Engineer to join our team and deliver advanced Cisco solutions across voice, video, and unified communications.

What You Will Do

• Deliver Cisco Advanced Services across Voice, Video, and Collaboration technologies, including design, installation, and proactive day‑2 support within large enterprise environments.
• Work closely with customers and cross‑functional Cisco teams—Project Managers, Sales, Systems Engineers—to ensure seamless service delivery.
• Produce high‑quality customer documentation such as High‑Level Designs (HLDs), Low‑Level Designs (LLDs), and test plans across the full Collaboration portfolio.
• Lead design workshops and provide consultancy to customers, translating requirements into robust UC implementations.
• Support complex migrations, including after‑hours or weekend work when required.
• Adapt quickly in a fast‑paced environment, contributing to new solution development and cross‑architecture engineering initiatives.
• Troubleshoot migration and deployment challenges, assisting customers with related tools and network management systems.
• Understand complex design concepts and deliver the right solutions with confidence and clarity.

Minimum Qualifications

• Degree in Software Engineering, Computer Science, or equivalent experience.
• Hands‑on experience with Cisco Collaboration technologies such as Unified CM, Expressway‑C/E, CMS, IP Phones, Video Endpoints, and CUBE.
• Strong understanding of IP communications protocols: SIP, H.323, XML, HTTP, REST APIs, RTP.
• Solid foundation in TCP/IP, QoS, and IP communications network design.
• Strong documentation skills (LLDs, implementation plans, test documents, migration plans).
• Excellent communication and customer‑facing skills.
• Strong analytical, troubleshooting, and diagnostic abilities.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Cisco Collaboration CCNP certification.

Highly Desirable Skills

• Experience with additional Cisco Collaboration components: Cisco Contact Center, Webex Nodes, Webex Services.
• Background in audio/video technologies: streaming, recording, video standards, mixers, adapters.
• Experience with video editing tools for post‑production.
• Programming knowledge: Python, JSON, JavaScript, HTML.
• Familiarity with Microsoft AD, Exchange, SSO.
• Cisco Collaboration CCIE certification