Colleague Host

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Primary tasks and objectives
Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
Take ownership of all services that support our colleagues within the workplace
Build relationships with key stakeholders and encourage interactions between colleagues and Our Workplace teams
Understand the needs and wants of the business or business units you support
Create a workplace culture that demonstrates our values while supporting and leading our colleagues through our new workplace environment(s).

Customer Service & Communications
Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent.
Ownership of all interactions and queries, dealing with those that fall within Colleague Host responsibility until completion.
Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate.
Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself.
Receive and respond to all requests (verbal, Teams, Yammer, or email) or issues within one day of receipt.
Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns
Ownership & support of site-specific information on Workplace Experience app and office guides.
Ability to communicate effectively through digital platforms (e.g. Yammer, digital displays, signage, etc)
Identify and priorities urgent requests, communicating with clients and Our Workplace team ensuring quick, efficient reaction and seamless service.
Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
Always consider our service view from customers eyes
Adaptable, open to change and passionate about innovation - a growth mindset.
Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
Foster positive experiences that drive colleague engagement and improve the workplace service and experience.
Willingness and ability to complete tasks, including flexibly managing requests and prioritizing the most important ones.
Aim to bring the voice of our customers and clients into the workplace.
Ad hoc duties as required.

Workplace Management
Conduct daily site checklist(s) identifying and recording defects, following up until completion.
Ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately
Checking and audit of all workspaces, and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
Liaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace.
Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations.
Consolidate all workplace related issues and identify areas for quick improvement.
Optimize operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors
Assist individuals in finding a workspace when required and use of desk/locker booking technology
Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly
Manage all enquiries and issues tactfully and confidently
Stationery management and ordering.
Support with tours of the workplace explaining the facilities available

Meeting Room Booking Management
Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order
Create relationship and liaise with the service partner teams so meeting rooms and designated areas are kept clean, tidy and well maintained at all times.
Liaise with the appropriate team (IT, communication, audio/video, etc) ensuring that the technology within these rooms operates efficiently and without any problems.
Competent on all meeting room equipment and offer first fix assistance with IT/AV issues.
Where applicable, liaise with the hospitality / catering team for any food and refreshments requested by the host / client.
Assist with meeting room booking requests, proactively identifying the best space for the required needs and wants and reassigning when required.
Attention to detail when taking bookings, ensuring full details are collected from the host.

Administrative Duties
Auditing and tracking of ongoing issues and concerns
Proactive and reactive assignment to workplace requests and concerns
Report creation of reoccurring issues or concerns for resolution
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace Site/Experience Lead
Experience
1 – 3 years prior experience in hospitality, tourism, events operations property management, or related profession
Experience in a corporate environment is preferred, but not essential.
Skills
A proactive can-do approach looking for opportunities to work smarter
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Strong interpersonal skills, engaging and highly collaborative
Meticulous with strong organizational and time management skills
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Planner, Power Apps, and Outlook)
Customer focused mentality with a passion for hospitality
Experience with Yammer or Teams or other communication platforms is a plus
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.