Collection / AR Executive

Role Summary

The Collections/AR Executive will be responsible for managing customer billing, following up on outstanding payments, resolving disputes, and ensuring timely cash inflow. This role supports US-based logistics clients, so accuracy, communication skills, and understanding of freight/logistics billing are essential.

Key Responsibilities

• Manage the end-to-end Accounts Receivable process for US logistics clients.
• Generate and send invoices, rate confirmation bills, PODs, and supporting documents to customers.
• Conduct regular follow-ups with customers for outstanding/overdue payments.
• Maintain and update aging reports, trackers, and payment status in the system.
• Coordinate with the operations and dispatch teams to resolve billing discrepancies.
• Handle disputes, short payments, chargebacks, and document issues professionally.
• Maintain accurate records of all communication and follow-up activities.
• Assist in month-end closing and AR reconciliation.
• Ensure compliance with internal finance policies and US client requirements.
• Build strong working relationships with customers for smoother collections.

Skills & Qualifications

• Minimum 1 year of experience in Collections / AR, preferably in US Logistics / Freight / Dispatch.
• Strong understanding of invoices, rate sheets, detention, TONU, lumper, PODs, OS&D, etc.
• Excellent verbal and written communication skills.
• Good command of MS Excel (VLOOKUP, pivot, trackers).
• Ability to handle difficult conversations diplomatically.
• Strong follow-up discipline and attention to detail.
• Experience with TMS, QuickBooks, or other AR tools (preferred).

Job Types: Full-time, Permanent

Pay: ₹10,381.54 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• AR Associate: 1 year (Required)
• US Logistics: 1 year (Required)

Location:

• Mohali, Punjab (Required)

Work Location: In person