Collection Officer

Job Title: Collection Officer

Department: Finance / Credit Control
Reporting To: Finance Manager / Credit Manager

Job Summary:

We are seeking a highly motivated female Collection Officer with a strong finance or accounting background and fluency in Arabic and English. The ideal candidate will be responsible for managing receivables, following up on overdue payments, negotiating repayment plans, and maintaining accurate financial records while ensuring a professional and customer-centric approach.

Key Responsibilities:

• Contact customers to follow up on outstanding invoices and overdue payments.
• Negotiate repayment terms and ensure timely collection of dues.
• Analyze account statements and reconcile outstanding balances.
• Update the internal system with collection activities and payment statuses.
• Prepare and submit periodic reports on collection performance and ageing.
• Coordinate with internal departments (Sales, Finance, Legal) to resolve disputes or billing issues.
• Escalate high-risk accounts and recommend legal action when necessary.
• Maintain a high level of professionalism in communication with clients.
• Ensure compliance with UAE financial regulations and company policies.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• Minimum 2–5 years of experience in collections, credit control, or accounts receivable.
• Fluent in Arabic and English (both written and spoken).
• Proficiency in MS Office (especially Excel); experience with ERP systems is a plus.
• Strong negotiation and interpersonal skills.
• Ability to work under pressure and meet collection targets.
• Organized, detail-oriented, and able to handle a large volume of accounts.

Preferred Candidate Profile:

• Female candidates preferred (as per business requirements).
• UAE or GCC experience is preferred.
• Experience working in finance teams, especially in the retail, real estate, FMCG, healthcare, or banking sector.
• Familiarity with UAE debt collection regulations and legal framework.

Key Performance Indicators (KPIs):

• % of overdue amount recovered monthly/quarterly
• DSO (Days Sales Outstanding) improvement
• Number of successful repayment plans arranged
• Reduction in bad debts / write-offs
• Timeliness of reporting and accuracy of records

Job Type: Full-time

Pay: AED7,000.00 - AED8,000.00 per month

Application Question(s):

• What's your visa status?
• what's your current/previous salary?
• what's your expected salary?
• Do you speak Arabic?