Collection Specialist

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are looking for a competent and detail-oriented Collection Specialist to contact clients and collect outstanding payments. The role requires balancing the need to maintain trustful client relationships with ensuring timely payments. The Collection Specialist will investigate historical data on debts and bills, resolve billing or credit issues, and monitor accounts to identify overdue payments. The ideal candidate should demonstrate professionalism, persistence, and strong communication skills

What Will You Do❓

• Monitor customer accounts to identify outstanding debts.
• Follow up on overdue receivables through calls, emails, SMS, and WhatsApp.
• Investigate historical data related to debts and billing records.
• Contact clients to discuss overdue payments and agree on solutions.
• Take proactive actions to encourage timely debt settlement.
• Update account records to reflect collection efforts and account status.
• Prepare and present reports on collection activities and accounts receivable status

What Are We Looking For❓

• Proven work experience in collections, credit control, or customer service.
• Previous experience in tech companies or technology-driven environments is highly preferred.
• Strong knowledge of MS Office and familiarity with ERP & CRM systems (e.g., Salesforce, ZOHO).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage difficult conversations with professionalism and tact.
• Analytical mindset with attention to detail.
• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field is preferred.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.