Collections Specialist - SEVEN

Job Purpose :

• Contact delinquent customers via phone, SMS, email, and other channels to collect outstanding dues.
• Negotiate payment plans, settlements, or rescheduling agreements in line with policy guidelines.
• Update collection system records with accurate call notes, payment promises, and outcomes.
• Follow up with customers on broken promises and non-responses.
• Identify reasons for non-payment and propose tailored solutions to encourage recovery.
• Escalate high-risk, non-responsive, or disputed cases to the Collection Supervisor.
• Maintain professionalism, empathy, and compliance during all customer interactions.
• Adhere to collection scripts, call handling procedures, and regulatory communication standards.
• Monitor own performance against daily, weekly, and monthly recovery targets.
• Coordinate with internal teams (Legal, Customer Service) to resolve account issues or complaints.
• Participate in regular training sessions to enhance communication and negotiation skills.
• Flag potential fraud, deceased cases, or legal concerns for further review.
• Support reporting by logging activity data and follow-ups.
• Suggest process improvements based on recurring customer feedback or system gaps.
• Manage high-volume call queues effectively to optimize coverage.
• Contribute to a positive and performance-oriented team environment.

Job Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or Law.
• From 0 to 2 years of experience in collections or recovery in financial services.
• Strategic collections planning and execution.
• Negotiation, conflict resolution, and customer communication.
• Strong leadership and performance management.
• Good Command of English.