Collections and Customer Service Representative

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.

Essential Duties & Responsibilities:

• Address customer inquiries regarding charges and resolve concerns promptly.
• Process and update payments efficiently.
• Monitor and respond to billing-related emails in a timely manner.
• Provide backup support to job/data entry specialists as needed.
• Handle billing inquiries via phone and take payments over the phone.
• Process and maintain customer cancellations with accuracy.
• Uphold the integrity and confidentiality of customer and employee information.
• Collaborate effectively with team members to ensure seamless operations.
• Maintain an understanding of customer agreements and billing procedures.
• Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
• Demonstrate a commitment to excellent customer service.
• Participate in special projects and complete other duties as assigned.

Education/Qualification:

• Minimum of 3 years of Customer Service Experience is required.
• High school diploma or equivalent.
• Ability to type at a speed of at least 50 words per minute.
• Strong proofreading skills.
• Proficiency in Microsoft Office Suite or similar software.
• Basic knowledge of office equipment.
• Understanding of clerical procedures and systems, including recordkeeping and filing.
• Ability to work independently and troubleshoot effectively.
• Strong organizational and prioritization skills.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer