Collections Coordinator

Crane Aerospace and Electronics has an exciting opportunity for a Collections Coordinator at our Elyria, OH location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

Under the direction of the Credit & Collections Manager, the Collections Coordinator will be responsible for ensuring that their customer base is paying within the invoice due dates.

Essential Functions:

• Proactively research billing issues and work with appropriate business partners to resolve them
• Recognize repeated billing issues and take proactive steps to identify the root cause
• Follow all processes for invoicing and collecting invoiced amounts
• Increase cash flow and reduce bad debt for assigned customer base
• Contact customers on past due transactions, make arrangements for payments to bring account current and follow up to ensure obligations are satisfied
• Collect, manage and provide resolution of outstanding invoices from past due accounts to ensure the appropriate aging targets are met
• Work customer deductions to ensure units and claims are being processed timely according to Crane Aerospace & Electronics policies
• Research and analyze accounts prior to initiating contact; Reviews payment history and evaluate past collection efforts
• Release credit holds as applicable on sales orders in assigned customer base after reviewing customer worthiness and past payment history
• Work with sales and customer service to resolve invoice to purchase order discrepancies delaying payment and record a call note in Oracle
• Maintain effective working relationships with all levels of management to ensure customer disputes are resolved and handled appropriately while at the same time maintaining customer relations
• Make late stage collection calls and attempts to resolve prior to placement
• Perform other special projects and duties as assigned
• Any other task assigned by supervisor or management

Minimum Requirements:

• Experience : 2-5 years accounts receivable experience, or equivalent combination of education and experience.
• Knowledge : Knowledge of the purchase order to cash process is essential. Credit & collection experience a plus.
• Skills : Excel, data entry, and word processing skills. Detail oriented, strong math and organizational skills. Strong communication and customer service skills. Must be able to work independently and take ownership of projects and workflow. Must be able to work in a flexible team environment and handle multiple assignments simultaneously.
• Education /Certification: High School Diploma or equivalent

• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Working Conditions:

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fume
• Standing: 10% *percentage is approximate and may vary depending on work task
• Sitting: 90% *percentage is approximate and may vary depending on work task
• Lifting (in pounds): up to 10 pounds
• Pushing (in pounds): up to 10 pounds
• Mental/Visual: use of computer, calculator, filing cabinets
• Workspace: cubicle/desk

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.

• Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.

• 401k Retirement Plan: 401k plan with company match.

• Education Reimbursement: eligible after 6 months of employment

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

#LI-WS1 #CAE

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.