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Collections Specialist

Giza, Egypt

Description

About the Role

We’re on the lookout for a Collections Specialist to join our growing Risk & Collections team in the UAE. If you’re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.

Key Responsibilities

Account Management

Manage delinquent accounts based on segmentation and performance data.
Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.
Maintain strong governance and control frameworks to minimize risk.

Customer Dispute Resolution

Track and resolve customer disputes related to payments or services.
Collaborate with internal teams for timely, fair, and customer-centric solutions.

Customer Communication

Ensure effective and professional communication to maximize recoveries while preserving the customer experience.
Handle customer interactions across various digital channels.

Skills, Knowledge & Expertise

2–3 years of collections or recovery experience, preferably in digital banking or fintech.
Strong knowledge of UAE regulations and debt collection best practices.
Experience with collection agencies, digital tools, and performance reporting.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to balance empathy with commercial impact in customer conversations.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

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