JOB TITLE
Specialist, Collection | MAF Properties | Shopping Malls Development Egypt
Role Summary
The Collections Specialist drives the timely recovery of outstanding payments while maintaining strong customer relationships and ensuring compliance with company policies and legal requirements. The role requires optimizing processes, leveraging technology, and delivering actionable insights to support financial health and minimize credit risk.
ROLE PROFILE
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Performance Management: Support to enhance individual and team performance, ensuring achievement of KPIs and adherence to best practices.
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Collections Operations & Escalation Handling: Oversee the end-to-end management of overdue accounts, including proactive follow-ups, escalations, legal actions, and bad debt write-offs.
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Process Optimization & Tools Implementation: Lead the implementation and enhancement of collections tools and CRM integrations to streamline workflows and improve operational efficiency.
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Returned Cheque Resolution: Contact customers to arrange replacements for any returned or bounced cheques, ensuring updated payment methods are received promptly.
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Payment Coordination & Accounts Receivable Collaboration: Coordinate with the Accounts Receivable team to ensure timely and accurate posting and reconciliation of payments and bank transfers related to sales transactions.
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Customer Engagement & Issue Resolution: Engage with customers professionally to resolve overdue balances, negotiate payment solutions, and address payment disputes or returned cheques promptly.
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Reporting & Insights: Prepare and distribute timely, accurate collection reports across business units, projects, and phases.
Requirements
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Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
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Minimum 2 years of experience in collections or accounts receivable.
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Strong verbal and written communication skills.
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Very godd English level.
What We Offer
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At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.