Commercial Excellence Manager

Our Company

Our strength comes not only from our dominance of glass manufacturing technologies but also from the intimate relationship dynamics we build with our customers. Reaching millions of consumers worldwide with our products that adorn tables, we prove our lasting presence on global dining tables through the offices we have opened in Italy and the USA.

With over 2.000 employees in our 2 mega production facilities located in Kütahya, we export to more than 138 countries. Our extensive product range, which adds joy to every moment, brings us together with our customers at the same table.

LAV, a leading company in equal employment opportunities with a 52% female-employee ratio, values diversity and does not discriminate based on race, religion, color, national origin, gender, marital status, age, or seniority status. #genderequality

We invite " Commercial Excellence Manager " candidates who will be a key player in our global digital business transformation journey and be a part of the LAV Family.

What you'll be doing?

• Ensuring that the business model is managed in accordance with the commercial strategy
• Reviewing processes, identifying improvement opportunities and optimizing processes
• Monitoring the performance of sales, design, marketing and business development, tracking and reporting KPIs
• Conducting NPS studies to increase customer satisfaction and evaluating customer feedback, understanding customer needs and creating customer service strategies for these needs
• Assuming ownership of CRM systems, organizing training on CRM use and applications within the company, and managing these processes effectively
• Identifying and implementing customer segmentation strategies
• Taking actions to improve customer experience
• Developing the company's overall business strategy based on market trends, customer needs and competitive analysis; Ensuring that Sales and Marketing teams work in an integrated and effective manner in line with the established commercial strategy
• Systematically identifying and evaluating potential risks in commercial operations, developing and implementing risk management strategies accordingly
• Choosing appropriate technology and automation tools (ORM, e-commerce, portal, etc.), communicating with central IT, managing the application, constantly promoting innovative approaches to improve business processes
• Managing budgets, ensure resources are used effectively, and manage commercial projects
• Providing regular communication and reporting with senior management and other units, sharing developments in the field of commercial excellence

Who we are looking for?

• Analytical minded with presentation and reporting skills
• Experienced in understanding and managing distributor and customer structures
• Experienced in customer segmentation
• Highly skilled in planning and organization tasks
• A good team player with customer orientation and effective communication skills
• Experienced in work plan creation and budget monitoring

What we offer?

• Competitive and comprehensive benefits including private health insurance
• Dynamic and friendly work environment
• Opportunity to work with new technologies
• Development-oriented employee experience enriched by Gürok Academy leadership programs