Commercial Operations Administrator

Commercial Operations provides the data, tools, and processes that every employee needs to be successful in a Commercial environment. We provide processes, programs, and systems to minimize costs and optimize sales workflows at Octus, as well as support the overall business with insights from sales data and reporting, pipeline and forecasting and territory performance. We partner with our Editorial teams, HR, Finance, Marketing, Product, and Technology teams in a collaborative approach that results in a high level of cross-functional teamwork and consistent communication across the business.

Reporting directly to the Commercial Operations Manager, the Commercial Operations Administrator will serve as a go-to person for queries related to Sales, Customer Success, and Marketing processes, as well as the tools used by these teams, and to field questions from and offer assistance to the wider commercial team.

What we offer

• Develop your early career at a fast growing technology company where your voice is heard
• Join a group of effective and passionate team that fosters teamwork, open communication and innovation
• Collaborate and learn from the wider commercial team

Key Responsibilities

• Manage administration tasks that ensure the smooth running of key business processes.
• Review, verify and manage contracts throughout their lifecycle. This includes tasks such as data entry, document review, compliance with legal requirements, coordinating with relevant stakeholders and ensuring accurate user access.
• CRM administration - maintain high levels of data quality and integrity within our CRM system, ensuring proper usage and reporting capabilities.
• Optimize existing sales processes, practices, and policies for internal customer satisfaction and employee productivity.
• Work with other members of the Operations team, Sales, Customer Success and Marketing teams to provide support in all areas of the sales cycle.

Requirements

• Experience in a Commercial/Sales Operations department, Business Operations, or Sales administration role
• Excellent organisational skills, can work to deadlines, and ability to prioritize and manage multiple projects simultaneously
• Strong interpersonal and English communication skills for cross-functional and international collaboration
• Self starter, ability to manage your own time, tasks and activities
• Proficiency in CRM systems (e.g., Salesforce)
• Experience with Microsoft applications i.e. Word, Excel etc.
• Able/willing to work US hours
• Must be based in Islamabad